tag:blogger.com,1999:blog-17871904091314353502024-03-13T16:06:21.742-07:00neonadaismo-victorbustamanteAnonymoushttp://www.blogger.com/profile/14783949957088187695noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1787190409131435350.post-78599072397865574332014-09-04T19:35:00.003-07:002014-09-04T19:35:43.359-07:00到印度和其他亚洲国<span class="" id="result_box" lang="zh-CN"><span class="">如果您</span><span>的企业有</span><span>大客户</span><span>业务,那么你</span><span>一定要</span><span>为客户提供高效</span><span>的服务,</span><span>让他们感到高兴</span><span>。</span><span class="">许多</span><span>小型和大型</span><span>跨国公司</span><span>,如</span><span>银行,保险公司</span><span>或电子</span><span>公司</span><span>,</span><span>谁享受</span><span>了</span><span>庞大的客户群</span><span>,</span><span>需要</span><span>及时和</span><span>高效的客户</span><span>服务,处理</span><span>客户的查询</span><span>和投诉</span><span>。</span><span>客服</span><span>反映了</span><span>组织行为和</span><span>其长处和短处</span><span>。</span><span>顾客的查询</span><span>,应</span><span>优先考虑</span><span>,必须</span><span>礼貌</span><span>出席</span><span>。</span><span>如果不这样做</span><span>可能会</span><span>投</span><span>对公司</span><span>的</span><span>市场声誉</span><span>影子。</span> <br /><br /><span>有</span><span>更少的时间</span><span>在</span><span>处理</span><span>,很多</span><span>跨国公司</span><span>现在</span><span>采取</span><span>外包</span><span>的客户服务</span><span>工作</span><span>。 <a href="http://pupukhantujimmy.blogspot.com/">jual pupuk hantu multiguna exclusive eceran hormon hayati merk herbal yang untuk asli termurah </a></span><span>这不仅降低了</span><span>劳动</span><span>成本,而且</span><span>节省</span><span>大量</span><span>的</span><span>时间</span><span>,他们</span><span>可以在自己的</span><span>核心竞争力,</span><span>利用</span><span>也有帮助。</span><span>很多</span><span>语音和数据</span><span>基础的</span><span>客户服务</span><span>工作</span><span>,现在</span><span>被外包</span><span>到印度和</span><span>其他亚洲国家</span><span>,由于</span><span>大量</span><span>廉价的</span><span>受过良好教育的</span><span>劳动力。</span><span>他们甚至</span><span>准备</span><span>在</span><span>轮班工作</span><span>,以帮助</span><span>美国和</span><span>西方公司</span><span>。</span><span>因此</span><span>,呼叫中心</span><span>是</span><span>为</span><span>广泛的客户</span><span>基础的公司</span><span>为他们</span><span>所有的客户</span><span>服务问题</span><span>的最终</span><span>答案。</span> <br /><br /><span>外包公司</span><span>大量投资于</span><span>基础设施</span><span>和工作人员。</span><span>他们的工作人员</span><span>,受过良好教育</span><span>,经验丰富</span><span>,</span><span>公司</span><span>配备了</span><span>必需的</span><span>基础设施,以</span><span>满足其</span><span>客户的需求</span><span>的要求。</span><span>许多</span><span>基于</span><span>语音</span><span>的呼叫中心</span><span>现在使用的</span><span>自动应答</span><span>机</span><span>,</span><span>它</span><span>正在做</span><span>的大部分</span><span>工作</span><span>回答</span><span>了</span><span>海外客户</span><span>的查询</span><span>。</span><span>这些机器</span><span>在技术上</span><span>非常先进</span><span>,你可以</span><span>用最</span><span>常见的问题</span><span>进行编程。</span><span>即使</span><span>来电者</span><span>没有找到</span><span>问题答案</span><span>,</span><span>然后打电话</span><span>将被自动</span><span>引导到</span><span>算谁的</span><span>,将有助于</span><span>让</span><span>合适的人</span><span>。</span><span>有时</span><span>要求</span><span>也可以</span><span>链接到</span><span>企业的数据</span><span>网络。</span> <br /><br /><span>呼叫中心</span><span>不仅</span><span>出席</span><span>了</span><span>电话,但</span><span>他们</span><span>在解决</span><span>问题的</span><span>圆满</span><span>也有帮助。</span><span>即使是</span><span>很难</span><span>的问题</span><span>,如</span><span>高科技</span><span>的事项</span><span>进行了讨论和</span><span>解决了</span><span>手机。</span><span>在任何情况下</span><span>,</span><span>您的电话</span><span>不正确</span><span>回答</span><span>,</span><span>那么它会</span><span>通过在一个</span><span>详细</span><span>的电子邮件</span><span>资深</span><span>员工</span><span>来回答。</span><span>现在,</span><span>语音和数据网络</span><span>正在</span><span>相通的</span><span>,这要归功于</span><span>网络</span><span>技术,有助于</span><span>不</span><span>麻烦,</span><span>为客户</span><span>提供数据</span><span>信息</span><span>。</span><span>在另一方面</span><span>,</span><span>互联网的</span><span>贡献</span><span>大大</span><span>增加</span><span>。</span><span>呼叫中心</span><span>的员工</span><span>现在可以</span><span>与客户</span><span>聊天</span><span>,</span><span>交换</span><span>文件,</span><span>进行视频</span><span>聊天</span><span>等。</span> </span>Anonymoushttp://www.blogger.com/profile/14783949957088187695noreply@blogger.com0tag:blogger.com,1999:blog-1787190409131435350.post-62070516787071124352014-09-04T19:34:00.002-07:002014-09-04T19:34:36.633-07:00以节省您的来<span class="" id="result_box" lang="zh-CN"><span class="">“让我</span><span>为您转接</span><span>。</span><span class="atn">”</span><span>什么</span><span>通过你</span><span>的思绪</span><span>,当你听到</span><span>这些话</span><span>?</span><span>你是否</span><span>有</span><span>被搁置</span><span>,</span><span>等待</span><span>别人</span><span>来</span><span class="">就行了</span><span>视野,</span><span>重复</span><span>你</span><span>刚才说的话</span><span>,然后</span><span>听到</span><span>一个更多的时间</span><span>,</span><span>“让我</span><span>为您转接</span><span>?</span><span class="atn">”</span><span>感情受挫</span><span>设置</span><span>,你的</span><span>信心,</span><span>你</span><span>拨打的</span><span>公司</span><span>开始减少</span><span>。</span><span>这是一场游戏</span><span>发挥到</span><span>没人</span><span>喜欢</span><span>的</span><span>一首曲子</span><span>的音乐</span><span>手机。</span> <br /><br /><span>如果</span><span>你不喜欢</span><span>的</span><span>人</span><span>转移到</span><span>人</span><span>通过电话</span><span>,</span><span>你的客户</span><span>不喜欢</span><span>它的。</span><span>有</span><span>许多方式</span><span>来传输</span><span>呼叫者</span><span>无需创建</span><span>沿途</span><span>多个问题。</span> <br /><br /><span>听</span><span>来电者的</span><span>问题。</span><span>即使你</span><span>认为你</span><span>马上</span><span>知道</span><span>人们想要什么</span><span>,谁</span><span>可以帮助他们</span><span>,</span><span>听到他们的声音</span><span>了</span><span>。</span><span>不要中断</span><span>。</span><span>你可以</span><span>学到一些东西</span><span>,这将</span><span>改变你的想法</span><span>如何处理</span><span>呼叫。</span> <br /><br /><span>避免说</span><span>的</span><span>一句话</span><span class="atn">“</span><span>转移”。</span><span>告诉</span><span class="atn">你需要“</span><span class="atn">送”</span><span>他们</span><span>呼吁</span><span>其他部门</span><span>或员工</span><span>的人</span><span>。</span><span>要约</span><span class="atn">“</span><span>连接</span><span>”起来</span><span class="atn">或“</span><span>通过</span><span>把他们</span><span class="atn">”</span><span>给别人。</span><span>使用不同的</span><span>术语</span><span>可以节省</span><span>您的</span><span>来电</span><span>过分</span><span>的焦虑和</span><span>同事</span><span>不必</span><span>面对</span><span>心急火燎</span><span>的客户。</span> <br /><br /><span>检查以确保</span><span>该人</span><span>要向其</span><span>发送</span><span>呼叫是</span><span>实际可用的</span><span>。 <a href="http://pupukhantujimmy.blogspot.com/">jual pupuk hantu multiguna exclusive eceran hormon hayati merk herbal yang untuk asli termurah </a></span><span>你的</span><span>客户</span><span>会不高兴</span><span>,如果</span><span>通过</span><span>呼叫</span><span>至语音</span><span>信箱</span><span>意外进入</span><span>。</span><span>如果你知道</span><span>谁可以帮助</span><span>的人</span><span>不在</span><span>,</span><span>请</span><span>来电</span><span>转移</span><span>至语音</span><span>邮件之前</span><span>。</span><span>他们</span><span>可能更喜欢</span><span>另一条路线</span><span>。</span> <br /><br /><span>请确认您</span><span>在连接</span><span>呼叫前</span><span>有</span><span>合适的人。</span><span>如果您</span><span>不能确定</span><span>,</span><span>请</span><span>来电</span><span>后,检查</span><span>等</span><span>。</span><span>告诉</span><span>来电者</span><span>为什么你需要</span><span>将他们转移</span><span>。</span> <br /><br /><span>给你的</span><span>来电者</span><span>的姓名和</span><span>号码</span><span>直接</span><span>的人</span><span>来</span><span>你是谁</span><span>导演</span><span>了</span><span>电话。</span><span>这样一来,</span><span>如果有一个</span><span>脱节</span><span>,</span><span>你的客户</span><span>知道</span><span>谁</span><span>问</span><span>的时候</span><span>他们叫</span><span>回来</span><span>。</span><span>如果你</span><span>要留</span><span>就行了</span><span>,并</span><span>进行介绍</span><span>的能力</span><span>,</span><span>这是所有</span><span>的</span><span>好。</span> <br /><br /><span>如果你想</span><span>为客户提供</span><span>服务,将</span><span>满足您的</span><span>来电</span><span>,</span><span>提供</span><span>您的姓名和</span><span>电话号码,并</span><span>邀请其他人</span><span>给你回电话</span><span>,如果他们的</span><span>需求得不到满足</span><span>或</span><span>他们的问题</span><span>都</span><span>没有回答</span><span>。</span><span>若有所思</span><span>,小心</span><span>你的</span><span>整个组织</span><span>转移</span><span>来电</span><span>反映</span><span>积极,</span><span>将消除</span><span>的音乐</span><span>手机。</span> <br /><br /><span>(三)</span><span>2006年</span><span>,</span><span>莉迪亚</span><span>拉姆齐</span><span>。</span><span>版权所有</span><span>。</span><span>理所当然</span><span>,只要</span><span>文章</span><span>和</span><span>网上</span><span>公布</span><span>完整</span><span>,并与</span><span>现场</span><span>的所有</span><span>环节</span><span>重印权</span><span>。</span></span>Anonymoushttp://www.blogger.com/profile/14783949957088187695noreply@blogger.com1